Support & customer success leaders
Customer Ops Agent
BlueprintResolves routine tickets from your knowledge base and hands off to a person with full context when it can't.
The challenge
Support queues are full of repeat questions, while the hard tickets wait. Generic chatbots deflect instead of resolving, and customers can tell.
Our approach
Grounded answers from your own documentation and account data, with scoped read access. Refunds, credits and account changes go through an approval gate. Escalations carry a summary so customers never repeat themselves.
Architecture
A supervisor and its specialists.
Triage
Classifies intent, urgency and account tier.
Resolver
Answers from your knowledge base and account data, with citations.
Escalation
Hands off to a person with a structured case summary.
Enterprise RAGMCP connectorsApproval gateLLMOps
Guardrails, enforced structurally
- Account changes require approval
- Answers cite their source article
- Personal data redacted in logs
What it changes
- Routine tickets resolved without waiting in a queue
- Agents work on tickets that need judgment
Next suite
CMO Agent Suite
Want the Customer Ops Agent for your team?
We'll adapt the specialists, data connections and approval rules to your systems in a scoped pilot.